Calling All Geeks
Honorshammer needs your help.
Saturday night I was using my computer. I was playing a game not named WoW. All of a sudden I got an error message about and a dialog box asking me if I wanted to use the .Net debugger or another one. I hit cancel. After a few minutes I fired up WoW and noticed it took a very long time to load. The blue bar moved very slowly, and I never actually loaded into the World. Instead I was returned to the character selection screen with a Disconnected from Server message.
So what is the amazing catch all fix for computer woes? You reboot it! So I did and that’s when things really went south.
It took my computer 4 minutes to go from POST to the account selection screen. It usually takes less than a minute. Now I consider myself pretty computer savvy so I started trouble shooting. I checked memory utilization and it’s never over 1G. I have 4G RAM in the system.
The first thing I thought about was I caught some nasty virus. What I did at this point was boot into Safe Mode and run Malwarebytes Anti Malware. It came back reporting my system was clean. I ran Norton Internet Security Virus Scan in normal mode, it came back clean. I ran Adware Smart Scan, it came back clean. I ran Spybot S&D, it came back clean. Finally I ran CCleaner - cleaned temporary files, cookies, recycle bin, registry errors, etc. I rebooted again and no change.
Next I went into MSConfig --> Start up --> removed all entries and rebooted --> no change.
I decided to check the hard drive and ran the diagnostic tool from my hard drive manufacturer, that came back saying all my drives were good. I even went old school and ran chkdsk from a command line.
The next thing I tried was System Restore, but I could not restore to any data point. It would go through its Restore Process, and reboot, but after it came back up, I would receive a message that said it could not restore to the date I selected, and no changes had been made. I tried about a dozen different restore points. None worked. I started looking for stuff that could be blocking it. I went into Norton and turned off no tampering, but I still couldn't restore. I uninstalled Adware and Spybot and tried again, but no luck, I still couldn’t restore. I even disconnected from the internet and went into Norton and turned everything off. Then I tried to restore but again it failed. I tried to restore from Safe Mode, but it wouldn’t restore.
I’m about out of options. I can’t get into WoW.
I’m running a Defrag overnight in hopes that will fix the issue, but I’m not holding out much hope.
At this point, assuming that the defrag doesn’t fix it, I have two options.
Option A) Wipe it and rebuild the OS
Option B) Take it to a computer shop and have them ‘fix it’
Calling the place where I bought it won’t work because I bought it as a pieces/parts off Newegg and assembled it myself. I did say I was somewhat computer savvy. She’s been running like a dream since about December 2008. Either way Honors is on the DL until I can get this fixed.
If you are good with computers and can give me any suggestion to try to get this thing working again, I’d be very interested in your ideas. I'm running a Pentium Dual Core 2.5GHz with 4G ram. My Hard Drive has 60G open space.
Saturday night I was using my computer. I was playing a game not named WoW. All of a sudden I got an error message about and a dialog box asking me if I wanted to use the .Net debugger or another one. I hit cancel. After a few minutes I fired up WoW and noticed it took a very long time to load. The blue bar moved very slowly, and I never actually loaded into the World. Instead I was returned to the character selection screen with a Disconnected from Server message.
So what is the amazing catch all fix for computer woes? You reboot it! So I did and that’s when things really went south.
It took my computer 4 minutes to go from POST to the account selection screen. It usually takes less than a minute. Now I consider myself pretty computer savvy so I started trouble shooting. I checked memory utilization and it’s never over 1G. I have 4G RAM in the system.
The first thing I thought about was I caught some nasty virus. What I did at this point was boot into Safe Mode and run Malwarebytes Anti Malware. It came back reporting my system was clean. I ran Norton Internet Security Virus Scan in normal mode, it came back clean. I ran Adware Smart Scan, it came back clean. I ran Spybot S&D, it came back clean. Finally I ran CCleaner - cleaned temporary files, cookies, recycle bin, registry errors, etc. I rebooted again and no change.
Next I went into MSConfig --> Start up --> removed all entries and rebooted --> no change.
I decided to check the hard drive and ran the diagnostic tool from my hard drive manufacturer, that came back saying all my drives were good. I even went old school and ran chkdsk from a command line.
The next thing I tried was System Restore, but I could not restore to any data point. It would go through its Restore Process, and reboot, but after it came back up, I would receive a message that said it could not restore to the date I selected, and no changes had been made. I tried about a dozen different restore points. None worked. I started looking for stuff that could be blocking it. I went into Norton and turned off no tampering, but I still couldn't restore. I uninstalled Adware and Spybot and tried again, but no luck, I still couldn’t restore. I even disconnected from the internet and went into Norton and turned everything off. Then I tried to restore but again it failed. I tried to restore from Safe Mode, but it wouldn’t restore.
I’m about out of options. I can’t get into WoW.
I’m running a Defrag overnight in hopes that will fix the issue, but I’m not holding out much hope.
At this point, assuming that the defrag doesn’t fix it, I have two options.
Option A) Wipe it and rebuild the OS
Option B) Take it to a computer shop and have them ‘fix it’
Calling the place where I bought it won’t work because I bought it as a pieces/parts off Newegg and assembled it myself. I did say I was somewhat computer savvy. She’s been running like a dream since about December 2008. Either way Honors is on the DL until I can get this fixed.
If you are good with computers and can give me any suggestion to try to get this thing working again, I’d be very interested in your ideas. I'm running a Pentium Dual Core 2.5GHz with 4G ram. My Hard Drive has 60G open space.
Comments
2) Your WoW install may be messed up. Try moving any addons out of the directory and starting it like that. Alternatively, you can try running the Repair utility in the WoW directory - it will take a while, but it may solve your problem.
Aside from the usual disc/antivirus/anti-malware I run MemTest, cause RAM can throw up strange errors.
Wipe and start again fixes everything, just make sure you backup.
and after format/install/drivers image the HDD so you can do it again easier
Good luck!
Boot up normally, and when it's settled at the desktop, use task manager to display a list of all processes. Sort them by user name, and have a look at what's running under your user account, and see what you recognise and what you don't. You should be able to do a web lookup on process names for stuff you don't recognise to help you identify drivers for printers, sound cards etc.
Also, while in task manager, have a look at the CPU time on those processes... once it's settled down, it should be chugging away with the system-idle process on 99% or so... have a look and see if any other process is using CPU cycles for some reason. Likewise with the memory footprint - see if something has got it's knickers in a twist.
Given the time spent on this so far, I'd be in two minds as to how to fix it. You've tried the obvious stuff, and then the not so obvious stuff... if you reformat it and reinstall, you'll get back online and probably perk up your system anyway - but you'll never know what caused it. Depends how much your curiousity burns I guess!
I work with .net framework at my place of work (ok, I tried typing that like 5 different ways, and it didnt sound right any way, so just going to leave it as is). I have to day - I hate it. Its extremely frustrating, and highly unstable.
THAT being said, once you get a .net framework error, the error probably runs all the way down to the core of the system. Have you seen it since? You can try removing all of the frameworks (.net only, don't want to make it worse), then re-downloading and reinstalling from Microsoft's website.
Likely, it is not going to do anything. Usually when we encounter a problem like this (and it happens fairly often), its a full system wipe and rebuild.
Hope you figure it out!
Also think about how much time you want to invest into correcting this issue and how much time you need to wipe the system.
Sorry to hear you are having problems Honors. Thats a new one to me. I would probably go the route of wipe and reload if I had the time.
The idea of keeping a copy of wow in a external drive is GENIUS. With my internet at home it takes me as long to download all the patches as it does to install the unpatched game off the disks so its a multi hour chore.
1) clear your %PATH_TO_WOW_INSTALLATION%\WTF folder and attempt to start. This is worth a try if you have not already attempted.
2) download snoopfree (anti-keylogger) from snoopfree dot com; install it; deny everything if there's a pop up (pay close attention to those that you denied and zero in cautiously). This one is highly recommended as I have had personal experience with keyloggers that are not detected by antivirus.
2) download HijackThis from majorgeek dot com; do a system scan and view line by line to inspect. Should anything suspicious. check the box and fix it. If the entry does not go away, you can attempt to use "dellater" program to have them removed.
3) during wow logon process, open a cmd window and do:
netstat -n
pay attention to addresses that start with:
12.129.225.x
the ones that link to port 3724 is the wow server you are hitting. A ping test to it can verify if you can connect to it correctly.
But from your description that you can get to the char selection screen. You shoulda be connecting fine to your realm server unless something is preventing you from doing so. I would check the event log (Both Application and System folders in Event Viewer) and see any suspicious entries.
You sir are freaking brilliant. I googled the DMA/PIO stuff and ran through the instructions and my PC is back to flying.
Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you